FAQ Orders
What are the delivery conditions ?
Deliveries are made by the carrier Nationex, from Monday to Friday.
If you absolutely want delivery by Canada Post, Please select one of the 3 paid delivery options offered.
*ATTENTION: if you choose paid delivery by Canada Post or Purolator, We cannot guarantee delivery times of 24 to 72 hours.
How to use my loyalty points ?
Click on the Loyalty tab at the bottom of your screen. Your number of points appears (discounts start at 500 points).
Select the discount you want, you will then have a discount code applicable to your order.
- Free delivery voucher: 1000 Points
- 10% off voucher (coffee, tea, milk, drinks, syrups): 1000 Points
- Order discount: 500 Points = 5 $
PLEASE NOTE: Discounts cannot be combined with other discounts such as coffee subscriptions or current promotions.
Returns and reimbursements
Your satisfaction is our priority. Consult our policy for item returns and refunds.
A question ?
If you have a question regarding a product or your order, please contact us by phone at (514) 354-1472, by email to info@macafeine.ca or via chat.
