Equipment under warranty

We only provide after-sales service for equipment under warranty purchased in the My Caffeine store or on the macafeine.ca online store.

You just have to come to the store with your purchase invoice and your device in its original box if possible.

Please remember to empty your machine of its water and coffee before bringing it to us.

You can keep your accessories if they are not related to the breakdown.

Out of warranty equipment

We only take out-of-warranty appliances of the following brands: Saeco, Jura, Lelit, and Avanti.

You just have to come to the store with your device.

A deposit of 75$ will be required to evaluate the repairs.
This amount is retained if you refuse the repairs, or deducted from the final amount if you do not.

Please remember to empty your machine of its water and coffee before bringing it to us.

You can keep your accessories if they are not related to the breakdown.

What you need to know before to bring your device in for repair.

Most coffee machines come with a manufacturer's warranty, which varies from one to two years, or in the number of coffees made depending on the model.
This information is available in your instruction booklet provided with your machine at the time of purchase.

Most problems encountered can often be solved by phone or video if needed.
It may be a problem of use or maintenance, which is easy to do yourself.

We recommend that you call us at (514) 354-1472 before bringing in your machine or disposer.

How to limit the risks of breakdowns?

A well-maintained machine is a machine that lasts over time.

Here are some important points to follow to ensure a long life for your machine:

  • Change the filter of your machine regularly (2/3 months according to your consumption or when your machine asks you).
  • Perform regular descaling if you do not use a filter (every 2/3 months or when your machine asks you to).
  • Clean up your milk system every day when you use it.
  • Follow the instructions manufacturer's maintenance and operating instructions (available in the instruction manual supplied with the machine).
  • Protect your machine from the cold.
  • If you have access to the infuser group as for Saeco, remove and rinse it every week, and grease it with a food grease from time to time.
  • Don't use coffee that is too oily/greasy in automatic machines or in low-cost grinders.

Find our equipment categories.

Broyeurs à Café (Moulins à Café)

Coffee Grinders

Machines expresso automatiques

Automatic espresso coffee machines

Machines à Café Manuelles

Manual Coffee Machines

S18 Caffitaly

Capsule Coffee Machines

Some of our equipment.

Chemex | Ottomatic 2.0
Chemex | Ottomatic 2.0
Chemex | Ottomatic 2.0
Chemex | Ottomatic 2.0
Chemex | Ottomatic 2.0
Chemex | Ottomatic 2.0

Chemex | Ottomatic 2.0

$712.00
Bellucci | automatic espresso machine Slim Caffè
Bellucci | automatic espresso machine Slim Caffè
Bellucci | automatic espresso machine Slim Caffè
Bellucci | automatic espresso machine Slim Caffè
Bellucci | automatic espresso machine Slim Caffè
Bellucci | automatic espresso machine Slim Caffè
Bellucci | automatic espresso machine Slim Caffè
Bellucci | automatic espresso machine Slim Caffè
Bellucci | automatic espresso machine Slim Caffè
Bellucci | automatic espresso machine Slim Caffè
Bellucci | automatic espresso machine Slim Caffè

Bellucci | automatic espresso machine Slim Caffè

$749.99
Bellucci Slim Vapore
Bellucci Slim Vapore
Bellucci | automatic espresso machine Slim Vapore
Bellucci | automatic espresso machine Slim Vapore
Bellucci | automatic espresso machine Slim Vapore
Bellucci | automatic espresso machine Slim Vapore
Bellucci | automatic espresso machine Slim Vapore
Bellucci | automatic espresso machine Slim Vapore
Bellucci | automatic espresso machine Slim Vapore
Bellucci | automatic espresso machine Slim Vapore
Bellucci | automatic espresso machine Slim Vapore
Bellucci | automatic espresso machine Slim Vapore
Bellucci | automatic espresso machine Slim Vapore
Bellucci | automatic espresso machine Slim Vapore

Bellucci | automatic espresso machine Slim Vapore

$849.99
Bellucci Slim Latte
Bellucci Slim Latte
Bellucci | automatic espresso machine Slim Latte
Bellucci | automatic espresso machine Slim Latte
Bellucci | automatic espresso machine Slim Latte
Bellucci | automatic espresso machine Slim Latte
Bellucci | automatic espresso machine Slim Latte
Bellucci | automatic espresso machine Slim Latte
Bellucci | automatic espresso machine Slim Latte
Bellucci | automatic espresso machine Slim Latte

Bellucci | automatic espresso machine Slim Latte

$949.99
Jura | Ena 4 - Métropolitan Black
Jura | Ena 4 - Métropolitan Black
Jura | Ena 4 - Métropolitan Black
Jura | Ena 4 - Métropolitan Black
Jura | Ena 4 - Métropolitan Black
Jura | Ena 4 - Métropolitan Black
Jura | Ena 4 - Métropolitan Black
Jura | Ena 4 - Métropolitan Black
Jura | Ena 4 - Métropolitan Black
Jura | Ena 4 - Métropolitan Black
Jura | Ena 4 - Métropolitan Black

Jura | Ena 4 - Métropolitan Black

$1,350.00
Jura | Ena 4 - Nordic White
Jura | Ena 4 - Nordic White
Jura | Ena 4 - Nordic White
Jura | Ena 4 - Nordic White
Jura | Ena 4 - Nordic White
Jura | Ena 4 - Nordic White
Jura | Ena 4 - Nordic White
Jura | Ena 4 - Nordic White
Jura | Ena 4 - Nordic White
Jura | Ena 4 - Nordic White

Jura | Ena 4 - Nordic White

$1,350.00
Jura | D6 Piano black
Jura | D6 Piano black
Jura | D6 Piano black
Jura | D6 Piano black
Jura | D6 Piano black
Jura | D6 Piano black
Jura | D6 Piano black

Jura | D6 Piano black

$1,550.00
Jura | E6 Platinium
Jura | E6 Platinium
Jura | E6 Platinium
Jura | E6 Platinium
Jura | E6 Platinium
Jura | E6 Platinium
Jura | E6 Platinium

Jura | E6 Platinium

$1,950.00
Jura | Ena 8
Jura | Ena 8
Jura | Ena 8
Jura | Ena 8
Jura | Ena 8
Jura | Ena 8
Jura | Ena 8
Jura | Ena 8
Jura | Ena 8
Jura | Ena 8
Jura | Ena 8
Jura | Ena 8

Jura | Ena 8

$2,395.00
Jura | E8 Piano black
Jura | E8 Piano black
Jura | E8 Piano black
Jura | E8 Piano black
Jura | E8 Piano black
Jura | E8 Piano black
Jura | E8 Piano black
Jura | E8 Piano black
Jura | E8 Piano black
Jura | E8 Piano black
Jura | E8 Piano black
Jura | E8 Piano black
Jura | E8 Piano black
Jura | E8 Piano black

Jura | E8 Piano black

$2,695.00