Shipping policy

Ma Caféine only delivers in Canada.

Delivery is offered in Quebec* and Ontario for all orders over 65$.

For all orders under 65$, the shipping cost is 10$**(except in-store pick-up when possible).

**Additional fees may be added depending on your order (weight, number of packages...)(weight, number of packages...)or your geographical location (more remote areas**).

We will contact you if the amount of the delivery charges vary, to have your agreement.
Without a response from you within 24 hours of our message, your order will be cancelled.

*Exceptions Delivery zones

Free shipping offers apply to Quebec and Ontario only, with the following exceptions:

Some remote areas cannot be served by air delivery. In these cases, free shipping is not available and additional shipping charges may apply. If additional shipping charges are required for your order, we will contact you to confirm whether you wish to pay the additional fee or cancel your order. If no response is provided within 48 hours, your order will be automatically cancelled.

Delivery time

Orders are on average prepared and shipped within 24 hours (working days) of receipt of the order.

Delivery is made on average between 24 and 72 hours on working days.
There is no delivery on weekends.

A tracking number is given to you to help you know where your order is.

Delays can be added depending on, for example, weather conditions, waiting for a supplier's order or busy periods (ex: snowstorm, end of year holidays...)

Car Service Pickup

Orders can be picked up by car between 9:00 am and 5:00 pm, Monday through Friday (excluding holidays), and from 10:00 am to 4:00 pm on weekends, at the following address

1370 Rue de Coulomb, Boucherville J4B 7J4 QC, Canada

They will usually be ready 1 to 2 hours after you place your order.

Please wait to receive the pick-up confirmation by email.

Park on the left side of the building at the location indicated,stay in your carcall us and open your trunk!

We will take care of the rest!

In-Store Pickup

Orders can be picked up in your car between 9am and 5pm, Monday through Friday (excluding holidays), and from 10am to 4pm on weekends, at the following address

1370 Rue de Coulomb, Boucherville J4B 7J4 QC, Canada

They will usually be ready 1 to 2 hours after you place your order.

Please wait to receive the pick-up confirmation by email.

Go directly to the store, tell us our name and that you ordered online, and we will give you your order!